This Privacy Policy explains how 388min collects, uses, stores, and protects the personal information you provide when using our platform. We are committed to handling your data with the care, transparency, and security that every Pakistani player deserves.
These cards summarise 388min's most important data privacy commitments. They are not a substitute for the full Privacy Policy — please read all sections below for complete details.
388min does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is used solely to operate the platform, verify your identity, process transactions, and improve your experience.
Every session on 388min — from your login to your withdrawal request — is encrypted using 256-bit SSL technology, the same standard used by major Pakistani banks including HBL and UBL. Your data in transit is protected at all times.
388min gives you the right to access, correct, or request deletion of your personal data at any time. Submit a written request to our support team and we will process it within 30 days in accordance with applicable data protection standards.
388min retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Financial transaction records are retained for a minimum of five years to meet AML compliance obligations.
388min uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. We do not deploy tracking cookies for third-party advertising profiling. Our cookie usage is described in full in Section 8 below.
You can opt out of promotional emails and SMS communications from 388min at any time by updating your notification preferences in your account settings or by contacting our support team. Transactional communications related to your account cannot be disabled while your account remains active.
This Privacy Policy ("Policy") is issued by 388min ("388min", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data submitted by users ("you", "Player", "User") when accessing or using the 388min website at 388min.net, the sportsbook, casino games, live dealer tables, crash games, and all other services offered under the 388min brand (collectively, the "Platform").
388min is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. Our practices are aligned with internationally recognised data protection frameworks, including the General Data Protection Regulation (GDPR) principles, to ensure the highest standard of data stewardship for all our players across Pakistan — from Karachi and Lahore to Islamabad and Faisalabad.
This Policy applies to all personal data collected through:
This Policy should be read alongside the 388min Terms & Conditions, which govern your overall use of the Platform.
388min collects personal data that you provide directly to us, data generated by your use of the Platform, and in certain circumstances, data obtained from trusted third-party verification providers. The categories of personal data we collect are set out below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | You (registration) |
| Contact Data | Mobile number, email address, city of residence | You (registration) |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, USDT wallet address, transaction history | You (deposits/withdrawals) |
| Verification Data | Copies of CNIC, utility bill, selfie with ID, source of funds documentation | You (KYC process) |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically collected |
| Behavioural Data | Games played, bet amounts, win/loss history, session duration, bonus usage | Automatically collected |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | You (support interactions) |
| Marketing Preferences | Opt-in/out status for promotional emails and SMS | You (account settings) |
388min does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data, except where such data forms part of a mandatory identity verification document (e.g., a CNIC that includes a photograph).
388min uses the personal data we collect for the following purposes:
Where data protection law requires 388min to identify a legal basis for processing your personal data, we rely on one or more of the following:
388min may share your personal data with the following categories of third parties:
All third-party service providers engaged by 388min are required to process your personal data only in accordance with 388min's instructions and applicable data protection laws. They are prohibited from using your data for any purpose beyond the specific service they provide to 388min.
The operation of the 388min Platform involves the transfer of personal data to servers and service providers located outside Pakistan. Where such international transfers occur, 388min takes appropriate steps to ensure that your personal data receives a level of protection consistent with applicable data protection standards.
These safeguards may include:
If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact 388min at [email protected].
388min retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & identity data | For the duration of your active account, plus 5 years after account closure |
| Financial transaction records | Minimum 5 years from the date of transaction (AML compliance) |
| KYC verification documents | Minimum 5 years from account closure or last transaction |
| Customer support records | 3 years from the date of the support interaction |
| Technical & session data | 13 months from collection (rolling) |
| Marketing preference records | Until opt-out is registered, plus 1 year for audit purposes |
Upon expiry of the applicable retention period, 388min will securely delete or anonymise your personal data so that it can no longer be used to identify you. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes.
388min uses cookies and similar technologies (such as web beacons and local storage) on the Platform. These technologies enable the Platform to function correctly, remember your preferences, maintain your login session, and provide anonymised analytics data to help us improve the platform experience.
The types of cookies used by 388min are:
You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will affect your ability to log in and use the Platform. For all other cookie types, you may opt out without losing access to core Platform features.
Subject to applicable law, you have the following rights in relation to the personal data 388min holds about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Name]".
You have the right to request a copy of the personal data 388min holds about you. We will provide this within 30 days of receiving a valid request, subject to identity verification.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Contact our support team with the relevant details.
You may request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose it was collected. This right is subject to our legal retention obligations.
You may request that we restrict the processing of your data in certain situations, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
Where processing is based on your consent or a contract and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to overriding grounds on our part.
388min will respond to all valid data rights requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you within the initial 30-day window. We may need to verify your identity before processing a request — this is to protect your data from unauthorised access.
If 388min discovers or reasonably suspects that personal data has been submitted by or on behalf of a person under the age of 21, we will take immediate steps to:
If you are a parent or guardian and believe a minor may have registered on the 388min Platform using false information, please contact us immediately at [email protected] so that we can take prompt action.
388min implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 388min takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. You also have a responsibility to protect your own credentials and to notify us immediately if you suspect unauthorised access to your account.
The 388min Platform integrates third-party game software, payment gateways, and support tools. While 388min requires all such providers to meet appropriate data protection standards, each third-party provider operates under its own privacy policy in respect of data it independently controls.
Game content providers such as PG Soft, Pragmatic Play, Hacksaw Gaming, and Evolution Gaming may collect limited technical data (such as player session identifiers and game event data) necessary to deliver their games. This data is processed under the terms of their respective data processing agreements with 388min and is not used by providers for their own marketing purposes.
388min is not responsible for the privacy practices of any third-party services that operate independently of the Platform. Players are encouraged to review the privacy policies of any external services they use in connection with their gaming activity.
388min reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Where amendments are material — meaning they substantially affect your rights or how we use your data — 388min will provide advance notice by posting a prominent notice on the Platform or by emailing your registered address at least seven (7) days before the changes take effect.
Non-material changes, such as typographical corrections or clarifications that do not alter the substance of our data practices, may take effect immediately upon publication. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of our current data protection practices.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern or complaint, please contact the 388min data protection team using the following details:
388min takes all privacy complaints seriously. Upon receiving a complaint, we will acknowledge it within two (2) business days and aim to resolve it within 30 calendar days. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
Now that you know exactly how 388min protects your data, enjoy Pakistan's most trusted online casino and sportsbook — from PSL cricket betting to live dealer tables and 500+ slots, all in PKR with JazzCash and EasyPaisa support.
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